Enterprise Customer Success Manager

We're hiring an Enterprise Customer Success Manager to own and grow our Enterprise segment across the Nordics and key international markets. This is a senior, strategic role where you will manage a portfolio of our largest customers, build and execute Enterprise success playbooks, and act as a key partner to leadership on how we scale our top-tier accounts.

Requirements

• 5+ years in B2B SaaS Customer Success (or similar), including 3+ years with Enterprise/strategic accounts
• Proven track record of retaining and growing large, complex customers, leading renewals and expansions
• Comfortable operating both strategically (playbooks, segmentation, exec narratives) and hands-on (EBRs, configuration, adoption)
• Experienced with C‐level/VP stakeholders and driving alignment across multiple teams
• Strong commercial acumen and SaaS metrics understanding; able to build and present value-based business cases
• Customer- and outcome-focused, highly organized, proactive and analytical, thriving in a high-growth, evolving environment
• Excellent written and spoken English (Scandinavian language a plus)

Benefits

• Competitive compensation
• Modern offices at a central location in Oslo (Karl Johan)
• Flexible work hours and options for remote work
• Equity program
• 5 weeks of vacation as well as Christmas Eve, New Year's Eve and Easter Eve
• 5% pension plan
• Yearly summer & winter company retreats
• Gym membership or subsidized sport activities
• Travel insurance for you and your family
• Priority treatment insurance
• Monthly social gatherings