Lead Services Account Manager

Role Overview

The Lead Account Services Manager serves as the main point of contact for a set of customers in heavy industry, building strong relationships and helping them plan for long-term success. They work closely with teams across the company to solve customer problems, manage service orders, and ensure all work is done on time and done right.

What You Will Do

The Lead Account Services Manager will frequently engage and follow up with customers to win services projects and meet growth initiatives. They will work with customer personnel to resolve product issues, maximize availability of plants, and maximize purchased services. They will also collaborate with customers to develop long-term plans for success and ensure warranty and service obligations are met.

Why It Might Be a Fit

The ideal candidate will have a proven track record of maintaining long-term relationships with clients, delivering service offerings, and meeting tight deadlines. They will have strong verbal, written, presentation, and interpersonal communication skills, as well as a proven ability to prioritize workload and shift activities to meet business needs and department goals.

Requirements

• Bachelor’s degree in Engineering or Business from an accredited university
• Minimum 5 Years’ experience in heavy industry environment with customer interaction
• Willingness to travel up to 30%

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach from GE Vernova
• Employee Assistance Program
• GE Vernova Retirement Savings Plan
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability benefits
• Life insurance
• 12 paid holidays
• Permissive time off