The Lead, Account Management is responsible for leading a team in driving customer success and growth for SmithRx clients. This role will serve as an internal champion and quarterback, coordinating cross-functional approaches to achieve sustained customer success and growth. Key focus areas include setting team goals/priorities, managing client CSAT scores, enabling effective account coverage, and creating an inspiring team environment.
Requirements
- Bachelor's degree or equivalent work experience required
- 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required
- 5+ years of experience in client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
- 1-2 years of people management experience or evidence of informal leadership related to process improvements, quality initiatives, driving efficiency, or project management
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
