Lead, Account Support

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. The Lead, Account Analyst is responsible for a team of individuals driving the ongoing attainment of outcomes, servicing, and complete post-sale success and satisfaction of SmithRx customers.

Requirements

• Manage the achievement of key performance indicators for the analyst team’s Mentor
• Train and support the team of analysts supporting the customer success function
• Build trusting relationships with cross-functional leadership
• Maintain a comprehensive understanding of business challenges faced by customers

Benefits

• Medical Insurance
• Pharmacy Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen