SmithRx is a rapidly growing Health-Tech company seeking an Account Specialist to join its Customer Success Team. The successful candidate will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers, working directly with clients on outstanding client and member items, and collaborating with cross-functional internal teams for client issue resolution.
Requirements
- 2-3 years operational or customer service/support experience in the PBM or health care industries
- Microsoft Office experience: strong with Excel, Word, PowerPoint
- Ability to effectively manage several tasks and competing priorities
- Ability to communicate and articulate complex data, member scenarios effectively
- Strong attention to detail
- Self-starter and self-motivator
- Positive, growth mindset
- Ability to work well with cross functional teams and clients
- Ability to handle and work with ambiguous instructions
- Prior experience working directly with Director to C suite level executives
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
