Customer Service Officer

ARC is seeking a Customer Service Officer to join our high-performing team at our Mackay Branch. The role involves delivering exceptional customer experience, managing customer enquiries, and assisting with sales, despatch, and logistics planning.

Requirements

• Manage customer enquiries via phone, email, and in-person
• Build and maintain strong customer relationships
• Assist with despatch coordination and logistics planning
• Process quotes, cash sales, and customer orders
• Monitor and maintain stock levels
• Merchandise products and receive stock
• Reconcile invoices and handle general admin duties
• Maximise sales opportunities through great service and follow-through
• Ensure accurate and timely communication between sales, operations, and customers

Benefits

• Generous parental leave
• Access to long service leave after 5 years
• Employee Benefits Program
• Corporate rates for private health insurance