Customer Support Analyst I

Provide effective customer and service support to the GHX user community. Responsible for resolving customer issues, improving customer experience, and collaborating with GHX teammates and customers to drive efficient medical supply chain operations.

Requirements

• Serves as a primary point of contact for GHX customers communication via phone, email, and Chat.
• Resolves GHX Support and product issues by participating in inbound Support request triage, routing and resolution as needed.
• Provides analysis of customer interactions, tracks and maintain logs of customer concerns and resolutions within the designated Salesforce application.