Customer Support Analyst II
GHXHyderabad, Telangana, India
Posted May 28, 2026
Full Time
About the Company
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
Job Description
Customer Support Analyst II responsible for providing effective customer and service support to the GHX user community.
Requirements
- Serves as a primary point of contact for GHX customers' communication via phone, email, and Chat.
- Resolves GHX Support and product issues by participating in inbound Support request triage, routing and resolution as needed.
- Works directly with Supplier customers and GHX teammates to understand and resolve issues and interaction patterns completely.
- Provides analysis of customer interactions, tracks and maintain logs of customer concerns and resolutions within the designated Salesforce application.
Benefits
- 1 way provided (Drop cab)