Production Support Engineer II
GHXHyderabad, Telangana, India
Posted December 1, 2025
Full Time
About the Company
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
Job Description
The Production Support Engineer is responsible for first-line incident response, initial triage, basic troubleshooting, and operational support for production and integration environments. The role involves monitoring systems, responding to alerts, and ensuring timely communication and resolution for routine incidents. This position participates in on-call rotations and supports 24x7 availability of critical enterprise systems.
Requirements
- 4–5 years of experience in production support, NOC operations, or IT service delivery
- Strong foundational knowledge of Linux and Windows environments
- Basic troubleshooting skills in Java,.NET, or Python-based applications
- Experience with monitoring tools such as New Relic, Datadog, CloudWatch, Graylog, PagerDuty, or PRTG
- Proficiency with ticketing tools (Jira, Salesforce)
- Clear communication skills with ability to follow structured escalation processes
- Availability for 24x7 support rotations and after-hours response when needed
