Billing Analyst

Role Overview

We're looking for a detail-oriented and customer-focused Billing Specialist to join our Premium Assist team. In this role, you'll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers.

What You Will Do

Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients. Act as a billing partner to clients, managing invoicing and end-user queries with professionalism.

Why It Might Be a Fit

You'll have the opportunity to build strong client relationships, work closely with suppliers to resolve issues, and contribute to continuous improvement across the team.

Requirements

• Experience using telecom billing platforms such as aBILLity or Affinity
• Proactive, flexible approach with strong time management and the ability to adapt to changing priorities
• Excellent communication and customer service skills
• Strong attention to detail and the ability to interpret written and verbal requirements accurately
• Collaborative team player with a professional, customer-focused mindset
• Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio

Benefits

• Investment in your future career with a variety of learning and development opportunities
• 25 days annual leave, plus bank holidays
• Birthday off
• Pension plan
• Complimentary refreshments in all our offices