Customer Support Engineer
Giesecke+DevrientMexico City, Mexico City, Mexico
Posted March 24, 2026
Full Time
About the Company
Giesecke+Devrient (G+D) is a global SecurityTech company headquartered in Munich, Germany. With over 14,000 employees and annual turnover of 3 billion euros, G+D specializes in digital security solutions across three segments: Digital Security, Financial Platforms, and Currency Technology. The company offers a wide range of services including identity management, data security, connectivity, and central bank solutions, making it a key player in shaping trust in the digital age.
Job Description
Customer Support Engineer role at Giesecke+Devrient in Mexico City, providing L1/L2 technical support for telecom connectivity platforms, troubleshooting incidents, and managing the full incident lifecycle.
Requirements
- 3-5 years of experience in telecom technical support
- General understanding of mobile network fundamentals
- Familiarity with GSMA eSIM specifications
Benefits
- Paid time off
- 401k matching
- Retirement plan
- Generous parental leave
- Tuition reimbursement
