Head of Operations
GigaSan Francisco
Posted April 7, 2026
Full Time
About the Company
Giga designs and deploys AI‑powered support agents that help the world’s largest B2C enterprises streamline customer service and operational workflows. By tackling the most complex support challenges, Giga boosts resolution rates and shortens product‑to‑market timelines from years to months for clients such as DoorDash. The company’s proprietary platform blends natural‑language processing with advanced analytics, enabling highly scalable, context‑aware interactions that reduce manual effort and improve customer satisfaction. With a mission to "reprogram" global enterprises through AI, Giga sits at the intersection of cutting‑edge technology and large‑scale impact, making it an attractive destination for talent passionate about transformative solutions.
Job Description
Giga is seeking a Head of Operations to lead the design, execution, and continuous improvement of core business processes and embed AI tools and automation at every level of the business. This pivotal leadership role will partner directly with the CEO and leadership team.
Requirements
- 6-12 years of experience in a senior operations role
- Technical ability to build internal tooling and automate processes
- 2+ years of experience implementing AI tools or automation in a business context
- Strong people leadership experience
- Proven ability to evaluate technology solutions objectively
- Experience with setting opinionated people systems across the company
- Data driven and strong working with operational metrics, dashboards, and performance frameworks
- Strong first principles thinker
Benefits
- Competitive base + bonus + equity
- Catered lunch daily
- Dinner stipend
- $150/month wellness benefit
- 401(k) plan
- Paid parental leave
- Commuter benefits
- Medical, dental, and vision coverage
