IT Support Specialist
Girls Leadership Academy of WilmingtonWilmington, North Carolina, United States
Posted October 29, 2025
Full Time
About the Company
GLOW Academy (Girls Leadership Academy of Wilmington) is North Carolina’s only single-gender charter school for girls in grades 6-12.
Job Description
The IT Support Specialist will provide hands-on technical assistance to staff and students, ensuring smooth operation of devices, networks, and educational technology systems.
Requirements
- Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
- 1-3 years of experience in IT support, preferably in an educational or non-profit environment.
- Strong troubleshooting skills with Windows, ChromeOS, and macOS devices.
- Knowledge of Google Workspace for Education, Microsoft 365, and basic networking concepts (Wi-Fi, DNS, DHCP).
- Excellent communication, organization, and customer service skills.
- Ability to work independently and collaboratively in a school setting.
- Experience with student information systems (SIS) and learning management systems (LMS).
- Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF.
- CompTIA A+, Network+, or similar certifications preferred.
Benefits
- State Health Plan of North Carolina
- Employer paid dental
- Competitive employer matched 401K program
- Supplemental Long Term Care coverage
- $20,000 life insurance policy
- Employee accrued paid sick, annual, and personal leave