Version2.ai Customer Success Manager

We are seeking a highly motivated Customer Success Manager with experience in non-profit fundraising to manage a defined book of business and drive customer satisfaction, loyalty, and retention.

Requirements

• Maintain regular, proactive communication with assigned customers and lead them in value-driven strategies
• Actively document and execute renewal strategies
• Manage resources and use available assets to achieve qualitative and quantitative renewal, usage, and adoption targets.
• Keep ahead of industry developments and apply best practices to areas of improvement
• Review statistics and compile accurate reporting
• Keep accurate records and document customer engagements
• Build upon Customer Success procedures, policies, and standards
• Take ownership of customer requests and follow through to resolution
• Oversee and actively participate in the onboarding process in collaboration with the Onboarding Specialist