Research Processing Specialist I, II, III, Senior

Process incoming mail transactions, MRMS and returned mail. Research and resolve non-confirming mail share and loan transactions. Provide account status letters and documents to members as requested.

Requirements

• High school graduate or equivalent
• Creditable Experience in Lieu of Education: Not applicable
• Ability to clearly and effectively communicate with members and employees on complex account issues
• Familiarity with cashiering functions and ability to process and record transactions accurately
• Aptitude for math and general accounting
• Ability to work with limited supervision, solve problems, display good judgment and pay attention to detail
• Well organized and able to adapt to new policies and procedures

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan with HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays