Desktop Support Specialist - L2

Global Relay is a career-building company that offers a competitive compensation and benefits package. The Desktop Support Specialist - L2 provides technical and end-user support for desktop workstations, client-server based desktop applications, and related corporate wireless devices to all staff. The role requires a post-secondary degree or diploma in Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training, and experience.

Requirements

• Timely and high quality delivery of corporate services and assets
• Installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software
• Investigation, diagnoses, troubleshooting, administration, and final resolution of all assigned work relating to supported operating systems, desktop applications, hardware, and peripherals
• Troubleshooting basic network issues for user's workstation
• Deployment and management of users workstation using SCCM/MDT, Landscape, and Airwatch
• Maintain a well-organized inventory list and storage area of all equipment and parts
• Perform any necessary upgrades on workstation systems to ensure their longevity
• Assist in maintaining internal systems like VOIP telephone systems and telephone peripherals
• Tickets and ticketing system including creation, administration, action, and closure of assigned work ticket requests
• Evolution and support of the desktop deployment automation tool suite
• Ability to navigate Active Directory in support of user object and computer object related issues

Benefits

• Extended health benefits
• 401k contributions
• Commissions