Sr Customer Success Manager
Global RelayNew York, New York, United States
Posted May 19, 2026
90000 - 120000 USD
Full Time
About the Company
Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
Job Description
Global Relay is seeking a Senior Customer Success Manager to join our growing team in New York City. In this role you will own a portfolio of large, complex, and high-growth accounts across the financial services and regulated tech sectors.
Requirements
- 6+ years of experience in a SaaS environment in Customer Success, enterprise account management, or strategic sales
- Experience managing complex, multi-stakeholder enterprise accounts ($500K+ ARR) in regulated industries such as financial services, legal, or healthcare tech
- Skilled negotiator with the ability to lead commercial conversations through procurement and legal review cycles without losing momentum or margin
Benefits
- Comprehensive health benefits program
- Short-term / long-term disability insurance
- Annual allotted vacation days
- Paid sick days
- Maternity/parental leave enhanced program
- Commuter benefits
- Corporate bonuses
- 401(k)-retirement plan with company contribution matching
