Help Desk
Globalxperts, Inc.San Diego, California, United States
Posted September 3, 2014
Full Time
About the Company
GlobalXperts is a leading IT Solution Provider providing Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions.
Job Description
We are seeking a Level 1 & 2 Helpdesk Support Technician to provide technical support to over 600 users primarily in the US, with some in South America, Germany, and the UK. The position involves working 80-90% over the phone and 10-20% desk side support, with daily responsibilities including managing calls, creating tickets, and troubleshooting Windows 7 and Microsoft Office 2010 issues.
Requirements
- High school diploma required. College preferred.
- Knowledge in Windows OS, MS Office application, and MS Outlook/Exchange
- General understanding of LAN/WAN, printer configurations, Windows user environments and troubleshooting desktops, laptops, and peripherals
- Strong interpersonal and communication skills
- Either working experience in a technical support role or a technical degree
- Previous customer service experience a plus
Benefits
- Confidentiality according to EEO guidelines