Network Operations Engineer

Network Operations Engineer at Globe in Davao. Provide first level maintenance and 24/7 Surveillance of Fixed Core, Transport and Access Networks. Monitor network and KPI threshold crossing alarms and endorse dispatch to appropriate resolving teams.

Requirements

• 1st level troubleshooting of trouble tickets for outages and quality
• Logical Assistance to ANM, Tier2 for all domains within Access Network AOR
• Investigates anomaly in HW/SW, Capacity, Configuration Issues and coordinates with Tier2 for 2nd level support / vendor support / engineering support
• Ensures ticket is issued and assigned to appropriate section
• Monitors clearing and assures closure of ticket in timely manner with minimum requirement of details for Network Fault Analytics and Regional Performance
• Performs vertical and horizontal escalation during instances of network outages or degradation in the region
• Provides regular and timely information on the status of resolution of outages and quality degradation
• Flags the section if ongoing restoration is at risk of meeting restoration standards
• Addresses service issues and assures their resolution is implemented
• Performs service restoration activities such as resetting, rehoming and rerouting when outages or degradation occur
• Implements emergency change requests and activities
• Knowledge of company products and services
• Requires the flexibility to work diverse shift patterns within a 24/7 environment

Benefits

• Equal Opportunity Employer
• Globe's hiring process promotes equal opportunity to applicants
• Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process