Network Operations Engineer

As a Network Resource Center Engineer specializing in Fault/Incident Management, your role is crucial in monitoring, acknowledging, and resolving network alarms, incidents, and outages.

Requirements

• Monitoring and acknowledging alarms at Alarm Management System (AMS)/ Element Management system (EMS) for Core network
• Creating fault tickets for Network Incidents and Outages
• Performing first-line troubleshooting of alarms, outages, network quality / performance issues
• Escalating incidents to support group for incidents needed onsite support
• Providing regular and timely information on the status of incidents until resolution
• Implementing activities/work requests assigned by Team Leaders based on agreed schedule and quality standards
• Implementing changes for network rollout, project related/adhoc activities and provides feedback to proponent thru email