The Technical Support Representative will work in a team environment to provide install support services, assess and solve complex technical issues, and maintain functional knowledge of the workings of AssetWorks' systems.
Requirements
- Excellent written and verbal communication skills
- Knowledge of customer service principles and best practices
- Self-motivated, with attention to detail, adaptability, and resilience
- High level of customer satisfaction in all customer-facing projects and tickets
Benefits
- Generous Paid Time Off
- 11 Paid Holidays
- Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
- 401k with employer match which immediately vests
- Annual Company Bonus
- Tuition Reimbursement Program
- Employee rewards and recognition programs
- Optional Employee Stock Purchase Program with company match
- Pet insurance
- PerkSpot program(Employee Discount Platform)
- Referral bonuses
- Employee engagement events
- Flexible remote work arrangements