Technical Support Representative

The Technical Support Representative will work in a team environment to provide install support services, assess and solve complex technical issues, and maintain functional knowledge of the workings of AssetWorks' systems.

Requirements

• Excellent written and verbal communication skills
• Knowledge of customer service principles and best practices
• Self-motivated, with attention to detail, adaptability, and resilience
• High level of customer satisfaction in all customer-facing projects and tickets

Benefits

• Generous Paid Time Off
• 11 Paid Holidays
• Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
• 401k with employer match which immediately vests
• Annual Company Bonus
• Tuition Reimbursement Program
• Employee rewards and recognition programs
• Optional Employee Stock Purchase Program with company match
• Pet insurance
• PerkSpot program(Employee Discount Platform)
• Referral bonuses
• Employee engagement events
• Flexible remote work arrangements