Technical Support Engineer
Funnel LeasingUnited States
Posted February 26, 2026
70000 - 90000 USD
Full Time
About the Company
Funnel Leasing Inc. is a 'work from anywhere' in the U.S. SaaS company that centers its services on the renter experience.
Job Description
Funnel Leasing Inc. is hiring a Technical Support Engineer to provide exceptional customer support for the company's software products. The role will troubleshoot and resolve complex technical issues, collaborate with engineering teams, and contribute to knowledge base resources.
Requirements
- Receive and process incoming support tickets
- Analyze and prioritize tickets based on urgency and impact
- Provide timely and effective resolution of complex customer issues
- Collaborate with engineering teams to address product defects
- Develop and maintain strong relationships with customers
Benefits
- Health insurance
- Dental and Vision insurance
- Company paid Life/AD&D
- Long-term Disability insurance
- Short-term Disability insurance
- Term Life insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Retirement Plan - 2% company match
- EAP
- Remote/Hybrid Opportunities
- Uncapped Discretionary Time off
- Sick Leave
- 13 paid holidays
- One time remote work stipend
- Employee recognition program
- Employee-led Groups (ELG's)
