Technical Support Engineer

Snapsheet is seeking a Technical Support Engineer to provide exceptional support to clients using their claims platform. The role involves troubleshooting issues, managing customer communications, and collaborating with internal teams to drive efficient resolution. The ideal candidate is a problem solver with excellent communication and analytical skills, and a passion for customer advocacy.

Requirements

• 2+ years of technical support-related experience
• Strong analytical aptitude for problem-solving skills
• Excellent written and oral communication skills
• Excellent customer service skills
• Ability to work independently, manage time, and organize and complete work based on priority
• Strong cross-functional communication and organizational skills
• Ability to understand general concepts and collaborate with others to analyze, troubleshoot, and solve problems

Benefits

• Flexible PTO policy
• Casual dress code
• Short Term Disability
• Long Term Disability
• Life Insurance
• Accident Insurance
• Hospital Indemnity
• Critical Illness
• Legal Assistance
• 401(k) with a 4% company match
• Employee Assistance Program (EAP)
• Perks such as Snapsheet SWAG, surprise mailers, and connection points throughout the year