Entrepreneur in Residence Intern (m/f/d)
GoKarla GmbHBerlin, Germany
Posted October 7, 2025
Internship
About the Company
Karla is a post-purchase experience management platform that enhances customer retention through delivery transparency, proactive communication, and personalized branded journeys. Key features include higher retention rates, increased upselling, and reduced customer support costs by addressing 'where is my order' inquiries. Additionally, Karla Care offers 100% reimbursements and efficient claims resolution for delivery issues, ensuring customer happiness.
Job Description
Karla is seeking a Customer Success Intern to join their team, focused on onboarding, product improvement, customer retention, and sales of customer accounts. This role offers hands-on experience scaling a SaaS startup and a focus on customer experience. The intern will work directly with product, customer success, and growth teams.
Requirements
- Currently studying or finishing studies (Business, Management, Tech, or related field).
- Proficiency in German & English.
- Analytical mindset.
- Proactive and solution-oriented.
- Growth mindset.
- Interest in SaaS, e-commerce, and customer experience.
Benefits
- Steep learning curve
- Direct collaboration with founders
- Ownership and responsibility
- Flexible working conditions
