Technical Support Technician
GoNetspeedCity of Rochester, New York, United States
Posted April 1, 2026
36000 - 36000 USD
Full Time
About the Company
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
Job Description
Join our team at GoNetspeed and support residential and business customers with their Internet, Phone, and TV service. Respond to technical support requests, troubleshoot customer equipment, and maintain high customer satisfaction.
Requirements
- Respond to live customer inquiries via phone and email
- Determine the scope of customer issues in an effective and professional manner
- Effectively resolve customer issues timely
- Properly document all customer interactions
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
