Guest Services Supervisor

GoodNight Stay is seeking a proactive and service-driven leader to manage guest and owner escalations while keeping daily operations running smoothly. The ideal candidate is highly organized, able to direct team workflows, and skilled at ensuring schedules, coverage, and assignments are completed without gaps.

Requirements

• Respond to guest escalations (including requests for compensation)
• Assign tasks to team members through task management software
• Review task assignments and ensure successful and timely completion
• Create and manage team member schedule to ensure adequate coverage
• Find/provide assistance during lack of team member coverage
• Ensure accurate information in property management system
• Ensure accuracy of guest experience platform
• Train and integrate new team members
• Coordinate with and schedule maintenance and cleaning vendors as needed
• Collaborate with other departments in completing tasks and long-term projects

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance