Guest Services Supervisor

The Guest Services Supervisor assists the Guest Service Manager by overseeing the responsibilities of the Front Office staff, ensuring guests are being serviced in a professional and competent manner. The role involves training and monitoring front office staff, monitoring guest satisfaction, and communicating with other departments.

Requirements

• Work with Guest Services Manager to train and monitor front office staff
• Monitor Guest Service Scores daily and take action to improve guest satisfaction
• Communicate with Engineering Department regarding maintenance requests
• Communicate with Housekeeping Department regarding guest rooms and requests
• Have complete working knowledge of software system, including daily transactions and less frequent tasks
• Assist with reservations, checking guests in and out of the hotel, and handling special requests
• Maintain regular attendance, be on time, and observe work, break, and meal periods

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks