Guest Services Supervisor
Stonebridge CompaniesBoulder, Colorado, United States
Posted March 18, 2026
44000 - 46000 USD
Full Time
About the Company
Stonebridge delivers 3rd party hotel management services built on the unwavering focus and sharp insights integral to effectively manage and optimize hotel portfolios so investments thrive. Our diverse management portfolio is comprised of 160+ hotels and 24,000+ guest rooms across 25 states. With our dynamic teams, deliberate management, and distinct hospitality, we completed 2024 at 109% aggregate market share index in the hotels and resorts we manage. We are the right-sized company for your investment, offering a unique blend of infrastructure and focus. Unlike larger firms, we ensure dedicated attention to each project, and unlike smaller firms, we have a robust corporate office team that includes specialists across 13 in-house disciplines. Our commitment to keeping services in-house means fewer outsourcing dependencies, enabling us to maintain complete control and deliver exceptional results. Whether you are visiting our website for services or career opportunities, we hope that you will find solutions for success with Stonebridge.
Job Description
The Guest Services Supervisor assists the Guest Service Manager by overseeing the responsibilities of the Front Office staff, ensuring guests are serviced professionally and competently. They monitor Guest Service Scores, train and coach front office staff, and communicate with Engineering and Housekeeping Departments.
Requirements
- Work with Guest Services Manager to train and monitor front office staff.
- Monitor Guest Service Scores daily and take action to improve guest satisfaction through training, coaching, and problem resolution.
- Communicate with the Engineering Department regarding maintenance requests from guests.
- Communicate with the Housekeeping Department regarding guest rooms and requests.
- Have a complete working knowledge of software system, including all daily transactions and those which are not performed often.
- Have a full understanding of software system and assist with reservations, checking guests in and out of the hotel, and knowing how and where to post all charges.
- Handle checks and credit cards received from guests for payment of hotel charges.
- Know all room rates.
- Assist the Guest Service Manager by handling special requests, group blocking, and unusual circumstances.
- Maintain regular attendance, be consistently on time, and observe prescribed work, break, and meal periods in compliance with standards.
- Maintain high standards of personal appearance and grooming, including compliance with the dress code.
- Perform any other duties as requested by supervisor.
Benefits
- Medical
- Dental
- Vision
- PTO
- 401(k) matching
- Wellness support
- Life and disability coverage
- Savings accounts
- Tuition aid
- Travel and lodging perks