Guest Services Supervisor
Stonebridge CompaniesDenver, Colorado, United States
Posted February 3, 2026
42000 - 42000 USD
Full Time
About the Company
Stonebridge delivers 3rd party hotel management services built on the unwavering focus and sharp insights integral to effectively manage and optimize hotel portfolios so investments thrive. Our diverse management portfolio is comprised of 160+ hotels and 24,000+ guest rooms across 25 states. With our dynamic teams, deliberate management, and distinct hospitality, we completed 2024 at 109% aggregate market share index in the hotels and resorts we manage. We are the right-sized company for your investment, offering a unique blend of infrastructure and focus. Unlike larger firms, we ensure dedicated attention to each project, and unlike smaller firms, we have a robust corporate office team that includes specialists across 13 in-house disciplines. Our commitment to keeping services in-house means fewer outsourcing dependencies, enabling us to maintain complete control and deliver exceptional results. Whether you are visiting our website for services or career opportunities, we hope that you will find solutions for success with Stonebridge.
Job Description
The Guest Services Supervisor assists the Guest Service Manager by overseeing the Front Office staff and ensuring guests are serviced in a professional and competent manner.
Requirements
- Work with Guest Services Manager to train and monitor front office staff.
- Monitor Guest Service Scores daily and take action to improve guest satisfaction.
- Communicate with Engineering and Housekeeping Departments regarding guest requests.
- Have complete working knowledge of software system, including daily transactions and those which are not performed often.
- Assist with reservations, checking guests in and out of the hotel, and handling special requests.
Benefits
- Medical
- Dental
- Vision
- PTO
- 401(k) matching
- Wellness support
- Life and disability coverage
- Savings accounts
- Tuition aid
- Travel and lodging perks