Guest Services Supervisor

Assists the Guest Service Manager by overseeing the responsibilities of the Front Office staff, ensuring that guests are being serviced in a professional and competent manner.

Requirements

• Work with Guest Services Manager to train and monitor front office staff
• Monitors Guest Service Scores daily and takes action to improve guest satisfaction
• Communicates with Engineering and Housekeeping Departments
• Has complete working knowledge of software system
• Assists with reservations and checking guests in and out of the hotel
• Maintains regular attendance and observes prescribed work, break and meal periods

Benefits

• PTO
• 401(k) matching
• Medical
• Dental
• Vision
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks