Call Center Manager

We are seeking a Call Center Manager to enable Information and Referral Specialists to deliver consistent quality service to people with health, human and social service needs. The Call Center Manager will guide and instruct staff to ensure the achievement of established individual and agency performance standards.

Requirements

• Bachelor's degree in Social Work, Human Development, Sociology, Psychology or related field from accredited university or college, or equivalent call center work experience in a leadership/management capacity
• Organizational skills and the ability to handle multiple activities with changing priorities
• Ability to communicate effectively both orally and in writing
• Ability to apply sound management principles; supervise, train and evaluate up to 15 employees
• Ability to work effectively with people of diverse cultures, ages, and economic backgrounds
• Experience in information and referral programs, call center management and customer service is preferred
• Working knowledge of human services and their manner of delivery
• Working knowledge of call center management systems and information and referral software systems, including web-based systems

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development