SENIOR CUSTOMER SERVICE ASSOCIATE FULL TIME
Goodwill Industries of Southern New Jersey and PhiPhiladelphia, Pennsylvania, United States
Posted April 28, 2026
18 - 18
Full Time
About the Company
Goodwill Industries of Southern New Jersey and Phi is a nonprofit that empowers underserved residents—including those with disabilities—through comprehensive job training, career counseling, and placement services. The organization operates a network of thrift stores that generate revenue to fund its workforce development programs, creating a sustainable cycle of employment and economic opportunity. By combining adult education, high‑school diploma programs, and targeted business services with a community‑driven retail model, Goodwill delivers tangible, market‑ready skills while fostering inclusive employment. Its distinctive approach links charitable giving and shopping with direct job outcomes, allowing donors and shoppers to contribute to a new day of pay for individuals who might otherwise face barriers to employment.
Job Description
The Senior Customer Service Associate is responsible for positively impacting the customer experience, training and mentoring other Customer Service Associates, and working as a member of the store sales team to lead a positive customer and brand experience.
Requirements
- Must complete Goodwill Role Model Workers program
- Proficiency in customer service, barcoding, production, and donation-utility duties
- Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner
- Honesty/Integrity Ability to be truthful and be seen as credible in the workplace
- Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies
- Reliability The trait of being dependable and trustworthy
- Enthusiastic Ability to bring energy to the performance of a task
- Accuracy Ability to perform work accurately and thoroughly
- Ability to communicate and understand instructions, both verbal and written, in English
- Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours
Benefits
- Medical
- Prescription
- Dental
- Vision
- Life
- Accidental Death & Dismemberment
- Short-Term Disability
- Long-Term Disability
- PTO/Holidays
- Discounts
- Credit Union
- Voluntary Benefits
- Mylo