The Senior Customer Service Associate is responsible for positively impacting the customer experience by training and mentoring other Customer Service Associates, and providing feedback to the store management team. They work as a member of the store sales team to lead a positive customer and brand experience, and promote sales.
Requirements
- Role model, train, and mentor other Customer Service Associates and Customer Service Associate Trainees
- Communicate clear priorities and productivity goals to Customer Service Associates and Customer Service Associate Trainees
- Provide store management team with productivity updates and proactively identify performance issues
- Serves as a keyholder for the store, and must be proficient in completing opening and closing procedures documented in the opening and closing checklist
- Engages customers successfully using the following steps: greet every customer 5 feet from you, focus on your customer, maintain a clean, neat, and organized store, walk, talk, and show, thank your customer, listen and respond appropriately to all customer concerns, engage customers at the register, effectively manage your register line, use good phone etiquette, provide short, clear, timely announcements
- Performs work as Barcoder, Processor, and Donation-Utility Associate when needed
- Stock and maintain sales floor with newly processed merchandise
- Maintains sales floor by recovering standards through sizing of merchandise and organization of wares and furniture
- Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor
- Maintain a clean, organized sales floor by recovering standards through colorization and/or sizing of merchandise and organization of wares and furniture
- Maintains interior and exterior of store in a neat, clean, and orderly manner
- Must maintain a clean and neat personal appearance at all times
- Must wear company issued uniform
Benefits
- Medical
- Prescription
- Dental
- Vision
- Life
- Accidental Death & Dismemberment
- Short-Term Disability
- Long-Term Disability
- PTO/Holidays
- Discounts
- Credit Union
- Voluntary Benefits
- Mylo
