The Senior Customer Service Associate is responsible for positively impacting the customer experience by effectively training and mentoring other Customer Service Associates and Customer Service Associate Trainees, and providing feedback to the store management team regarding their performance.
Requirements
- Role model, train, and mentor other Customer Service Associates and Customer Service Associate Trainees on successfully engaging customers and learning technical skills needed to meet revenue and company goals.
- Communicate clear priorities and productivity goals to Customer Service Associates and Customer Service Associate Trainees and maintain accountability for both team and individual goals.
- Provide store management team with productivity updates and proactively identify performance issues.
- Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation.
- Serves as a keyholder for the store, and must be proficient in completing opening and closing procedures documented in the opening and closing checklist.
- Engages customers successfully using the following steps: Greet every customer 5 feet from you, Focus on your customer, Maintain a clean, neat, and organized store, Walk, Talk, and Show, Thank your customer for supporting our free job training and education initiatives, Listen and respond appropriately to all customer concerns, Engage customers at the register, Effectively manage your register line, Use good phone etiquette and answer within 3 rings, Provide short, clear, timely announcements.
- Performs work as Barcoder, Processor, and Donation-Utility Associate when needed.
- Must stock and maintain sales floor with newly processed merchandise.
- Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
- Maintains sales floor by recovering sales floor and dressing rooms.
- Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
- Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.
- Maintain a clean, organized sales floor by recovering standards through colorization and/or sizing of merchandise and organization of wares and furniture.
- Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
- Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
- Regular attendance is required.
- All other essential duties as assigned.
Benefits
- Medical
- Prescription
- Dental
- Vision
- Life
- Accidental Death & Dismemberment
- Short-Term Disability
- Long-Term Disability
- PTO/Holidays
- Discounts
- Credit Union
- Voluntary Benefits
- Mylo
