This position is responsible for driving retail business operations at a Retail Store location for Goodwill of Central and Northern Arizona, leading a team and managing store production, financials, and customer service. The ideal candidate will have a high school diploma, two years of retail management experience, and excellent communication skills.
Requirements
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
- Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
- Monitors product levels daily to achieve bottom line sales budget against targets.
- Ensures payroll costs and operating costs are managed to budget.
- Ensures Team Members deliver excellent customer service to donors and customers.
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Maintains regular and consistent in-person attendance.
- Serves as a Goodwill ambassador to the community.
- Transfers to different stores at any given moment due to business needs.
- Covers shifts at different stores at any moment due to business needs.
- Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
- Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
- Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
- Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
- Ensures that Team Members are operating per company standards and procedures.
- Builds a high-performing team.
- Responsible for performance management, staffing, compensation, and development of Team Members.
- Plays critical role in driving company culture change efforts and change management processes.
- Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
- Performs other related duties, as assigned.
Benefits
- Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- Dental Plans
- Vision Plan
- 401K
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off
- Sick and Vacation
- Paid Holidays
