Support Staff

The Support Staff position provides safety and security to program participants within the shelter facility. The role involves conducting intakes, providing assistance with basic needs, crisis intervention, and case plan implementation. This position contributes to improved quality of services by seeking feedback from clients, employees, and stakeholders.

Requirements

• Gathers information from clients through questionnaires and phone calls.
• Conducts intake and prepares intake records.
• Documents in participant files with shift logs.
• Performs room checks for safety and monitors facility grounds.
• Provides assistance with minor problems and answers questions.
• Implements and supports participants with individual case plan goals.
• Conducts security checks hourly.
• Monitors participant compliance with program rules.
• Documents rule violations and writes incident reports.
• De-escalates crisis situations.
• Applies ethical standards and confidentiality laws.
• Responds to and assists other providers.
• Completes reports as directed.
• Conducts other duties as assigned.

Benefits

• Paid Holidays