Desktop Support Analyst

Join Goodwin's Global Operations Team and make a real impact on a global scale. As a Desktop Support Analyst, you will provide high-quality desktop, mobile device, application, and audio/visual support for attorneys and professional staff in the London and Cambridge offices.

Requirements

• Provide direct hands-on support to users
• Perform hardware diagnostics and execute or coordinate repairs
• Provide 1st and 2nd level support for software issues
• Assist with hardware procurement and inventory management
• Support installation and maintenance of practice-specific applications
• Participate in computer equipment installations, imaging, upgrades, refresh initiatives, and replacement projects
• Maintain vendor contact information and assist with troubleshooting
• Document incidents and requests in the ServiceNow tracking system
• Assist with AV operations, including scheduling and coordinating video conferences, meeting room support, and monitoring live AV meetings
• Support hybrid working technologies including docking stations, meeting room systems, wireless presentation technologies, and remote collaboration tools

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance