Cloud Technical Solutions Engineer position, requiring 9 years of experience in troubleshooting and advocating for customer needs, with a focus on Google Cloud Platform products. The role involves working as part of a global team providing 24x7 support, managing customer issues, and developing in-depth understanding of Google Cloud networking technologies.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- Experience with one common scripting or coding language (e.g., Python, shell scripting).
- Experience in operating system kernel, file systems, and TCP/IP network protocols (e.g., DNS, routing, firewalls, and load balancing concepts).
- Systems experience (e.g., Linux, Unix) or a similar operating system (e.g., macOS, Windows).
- Preferred experience with Kubernetes or container networking, software-defined networking (SDN) in public cloud environments or with SDN software, and familiarity with the Hypertext Transfer Protocol (HTTP) protocol and APIs based on HTTP.