Customer Implementation Manager
GorgiasToronto, Ontario, Canada
Posted April 20, 2026
Full Time
About the Company
Gorgias is building a platform that makes conversations the #1 way to shop.
Job Description
Gorgias is building a platform that makes conversations the #1 way to shop. As a Customer Implementation Manager, you'll manage the entire onboarding process for customers, driving adoption and usage of their Helpdesk and AI Agent products.
Requirements
- 2-3+ years in SaaS as an implementation manager driving post-sales adoption and activation
- Consultancy and Project Management: 2-3+ years of experience crafting and overseeing project timelines
- Excellent communication, interpersonal, follow-up, and attention to detail skills
- Adaptability and Learning Agility: Thrives in an evolving onboarding process
- Relationship Building: Passionate about building and maintaining relationships
- Passion for Learning: Demonstrated passion for continuous learning and personal growth
- AI & Automation Mindset: Passionate about technology, automation, and the future of AI in customer support
Benefits
- 5-week vacation
- Paid sick leave
- Paid parental leave (16 weeks)
- MacBook Air
- Personal credit card to buy lunches
- Private health insurance and retirement pension
- Up to $700 USD to set up your workstation at home
- Up to $2000 USD of learning material per year
