Operations Senior Manager - Digital Identity
GoTo GroupEast Jakarta, Indonesia
Posted August 26, 2025
Full Time
About the Company
GoTo Group is Indonesia's largest technology conglomerate, offering a comprehensive ecosystem of on-demand services through Gojek and financial services via GoTo Financial. The company empowers progress by providing a wide range of goods and services through its extensive merchant network and promoting financial inclusion with advanced payment solutions.
Job Description
This role within GoJek's Strategic Project Lead team focuses on ensuring compliance with Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) regulations. The position involves managing operations, leading vendor performance, handling complaints, and ensuring processes are efficient. The role demands strong analytical skills and a collaborative work style.
Requirements
- Manage operations for GTF Digital Identity.
- Oversee vendor management (MP & BPO).
- Lead complaint handling for KYC/KYB.
- Manage relationships with stakeholders.
- Lead audits and budget for Digital Identity Ops.
- Focus on risk mitigation and process improvement.
