Agent Coaching
GozemLocation not specified
Posted March 20, 2026
Full Time
About the Company
Gozem is Africaâs leading super app, delivering an integrated platform that combines onâdemand transportation, vehicle financing, delivery, eâcommerce, and cashâless payments across Francophone West and Central Africa. With operations in four countries and 16 cities, the company serves hundreds of thousands of users while partnering with private, public and informal stakeholders to address regional challenges. By prioritizing safety, efficiency, and driver earnings, Gozem differentiates itself as a oneâstop solution that unlocks local economic potential and enhances everyday convenience. Its scalable, dataâdriven approach positions it as a key catalyst for digital transformation in emerging markets.
Job Description
Gozem is looking for an Agent Coach to accompany drivers in the construction of their career path and strengthen their sense of belonging to Gozem. The Coach will help drivers understand criteria for evolution, define an agenda to achieve objectives, and follow their progress. The role involves career coaching, progression, and strengthening the sense of belonging among drivers.
Requirements
- Bac+3 minimum or relevant experience
- Mastery of the Google Suite (especially Google Sheets / Excel)
- Experience in customer service (highly appreciated)
- Ease with digital technologies, including the use of smartphones (Android and iOS)
- Current French and mastery of a local language
Benefits
- Des bureaux en Open-Space
- Une rémunération déterminée selon le profil suivant notre grille salariale
- Un bonus annuel te permettant de toucher entre 0 et 4,5 mois de salaire supplĂ©mentaire lâannĂ©e suivante
- Des avantages sur notre Super App pour tes déplacements et livraisons
- Un package assurance santé
