Patient Service Representative
Gracelight Community HealthLos Angeles, California, United States
Posted September 17, 2025
24.74 - 37.1
Full Time
About the Company
Gracelight Community Health is a Los Angeles‑based integrated health system that delivers comprehensive primary, preventive, and acute care across East Los Angeles, Echo Park, Eagle Rock, Westlake North, and Hollywood. The organization offers a full spectrum of services—including primary care, OB/GYN, pediatrics, optometry, dental, pharmacy, behavioral health, disease management, and women's health—through community‑centered clinics that prioritize connection, compassion, and quality. Gracelight differentiates itself by providing universal access regardless of payment ability, continuously improving care coordination and patient engagement, and positioning itself as the first stop for health and well‑being in the neighborhoods it serves. Its multidisciplinary teams work collaboratively to address both medical and social determinants of health, ensuring that every patient receives personalized, high‑quality care.
Job Description
The Patient Service Representative (PSR) is responsible for providing exceptional customer service to internal and external clients, performing patient intake, collecting and verifying patient information, handling cash collections, and verifying eligibility/insurance information.
Requirements
- Supports and implements the organization's vision, mission, and values.
- Determines priorities and method of completing daily workload.
- Performs all job functions in a professional and courteous manner.
- Registers patients by verifying that patient's record is up to date and accurate.
- Collects payments and co-pays from patients.
- Answers telephone calls timely, courteously, and professionally.
- Utilizes the appointment template to meet or exceed productivity standards.
- Adheres to cash collection policies and procedures.