Patient Service Representative II

The Patient Service Representative (PSR) is responsible for ensuring internal and external clients are provided with exceptional customer service. Duties include performing patient intake, collecting and verifying patient information, handling cash collections, and scheduling patients via the computerized scheduler.

Requirements

• Supports and implements the organization’s vision, mission and values.
• Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner.
• Performs all job functions in a professional and courteous manner.
• Fosters and promotes a culture of service excellence and accountability.
• Demonstrates the ability to identify the patient’s account via date of birth or name search; creates accounts for new patient appointments; and verifies and updates demographic information.
• Collects payments and co-pays from patients; obtains authorizations for credit card transactions. Applies payments and adjustments to patient accounts in the computer system accurately and reconciles daily cash reports.
• Answers telephone calls timely, courteously, and professionally.
• Utilizes the computer system correctly to obtain requested information, update demographic files and/or make, cancel, and reschedule appointments.
• Provides appointments and information; documents and forwards calls when appropriate and takes detailed messages when required.
• Examines patient’s records/medical reports/consultation reports and verifies patient identification.
• Uses discretion and good judgment in handling sensitive or confidential information and understands which decisions can be made alone and which decisions need to involve others.
• Complies with organizational policies and procedures, specifically the Records Management and Retention Policy & Procedures.
• Retrieves medical records and delivers to appropriate providers or department. Files patient and administrative files.
• Copies and faxes documents as required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k Matching
• Generous Paid Time Off
• Relocation Assistance