Director, Customer Service (Call center environment) #4767

The Director, Customer Service provides executive-level leadership for the customer service organization, establishing the strategic vision and operational direction to deliver world-class service. This role oversees multiple teams, regions, or service centers, ensuring that customer service strategies align with corporate objectives and drive customer loyalty, retention, and satisfaction.

Requirements

• Define and execute the strategic direction for the customer service organization, ensuring alignment with company goals.
• Lead and oversee multiple customer service teams, regions, or business units, managing managers and senior leaders.
• Develop and monitor key performance indicators (KPIs), ensuring the organization meets or exceeds customer satisfaction, quality, and operational goals.

Benefits

• Flexible time-off or vacation
• 401(k) retirement plan with employer match
• Medical, dental, and vision coverage
• Carefully selected mindfulness programs