Director, Customer Service (Call center environment) #4767

GRAIL is a healthcare company pioneering new technologies to advance early cancer detection. The Director, Customer Service role oversees multiple teams, regions, or service centers, ensuring that customer service strategies align with corporate objectives and drive customer loyalty, retention, and satisfaction.

Requirements

• Define and execute the strategic direction for the customer service organization
• Lead and oversee multiple customer service teams, regions, or business units
• Develop and monitor key performance indicators (KPIs)
• Partner with executive leadership across functions
• Oversee departmental budgets, staffing, and resource planning
• Drive innovation by implementing new tools, technologies, and service models
• Ensure compliance with legal, regulatory, and quality standards
• Develop and mentor senior leaders
• Represent the company at customer meetings, industry events, and with key stakeholders

Benefits

• Flexible work arrangement
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Medical, dental, and vision coverage
• Mindfulness programs