Director, Customer Service (Call center environment) #4767 (copy)

Director, Customer Service (Call center environment) position at GRAIL, a healthcare company that detects cancer early, provides executive-level leadership for customer service organization, and establishes strategic vision and operational direction to deliver world-class service.

Requirements

• Define and execute the strategic direction for the customer service organization
• Lead and oversee multiple customer service teams, regions, or business units
• Develop and monitor key performance indicators (KPIs)
• Partner with executive leadership across functions
• Oversee departmental budgets, staffing, and resource planning
• Drive innovation by implementing new tools, technologies, and service models
• Ensure compliance with legal, regulatory, and quality standards
• Develop and mentor senior leaders

Benefits

• Flexible work arrangement
• Comprehensive and competitive benefits package
• 401(k) retirement plan with employer match
• Medical, dental, and vision coverage
• Flexible time-off or vacation
• Carefully selected mindfulness programs