IT Problem Management and Major Incident Coordinator

Grant Thornton is seeking an IT Problem Management and Major Incident Coordinator to join their Service Management team. The role involves investigating the underlying causes of recurring or significant incidents and coordinating the department's response when major incidents occur.

Requirements

• Strong written and verbal communication skills
• Analytical and investigative mindset
• Ability to remain calm, organised, and decisive in stressful situations
• Influence and coordinate people who don't report to you
• IT service management experience
• Working knowledge of ITIL practices
• Experience coordinating or contributing to the response to major incidents

Benefits

• Flexible working options
• Reduced hours and job shares
• Opportunities for career development and growth
• Inclusive culture and work-life balance
• Secondments and fundraising opportunities