Major Incident Manager
Old Mutual LimitedCape Town, Western Cape, South Africa
Posted May 28, 2026
Full Time
About the Company
Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people. Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica.
Job Description
The purpose of IT Service Operations Incident Management is to promote and reinforce adherence to the incident workflow processes, policies, and procedures for effective and prompt handling of service interruptions to ensure quality service delivery. Manage Incidents: Oversee the major incident management process, prioritize incidents in consultation with Service Delivery Managers, drive Major Incidents from beginning to end, coordinate resources for service restoration, and produce Incident Reports.
Requirements
- IT degree in computer science or related field
- 1 to 2 years’ experience Incident Management preferred
- Understanding of ITSM Management systems and ITSM concepts
- Experience in written and verbal communication skills
- ITL certification, or comparable, preferred
- Knowledge of Incident/Problem trending
Benefits
- Job opportunity with Old Mutual South Africa
