Major Incident Management Specialist

The Major Incident Management Specialist will manage and coordinate the resolution of major incidents, ensuring minimal disruption to services. The role will work closely with cross-functional teams, vendors, and stakeholders to restore normal service operations and prevent recurrence through effective problem management practices.

Requirements

• 2-3 years of experience in Operational/Service Management/ SIAM
• Advanced English level required
• Basic knowledge of ITIL 4 practices, specifically incident, problem, knowledge and change management
• Familiarity with IT service management (ITSM) tools such as ServiceNow, BMC Remedy, Jira Service Management, etc.
• Understanding of IT infrastructure components (networks, servers, applications, cloud environments)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship