Major Incident Manager

The Major Incident Manager will be responsible for monitoring and troubleshooting application issues, performing root cause analysis, and ensuring timely resolution of problems. They will also facilitate the end-to-end major incident response process, ensure adherence to agreed service level agreements, and provide timely and clear communication to leadership, customers, and affected business units.

Requirements

• 2-3 years of experience in Operational/Service Management/ SIAM
• Basic knowledge of ITIL 4 practices, specifically incident, problem, knowledge and change management
• Familiarity with IT service management (ITSM) tools such as ServiceNow, BMC Remedy, Jira Service Management, etc.